Support

Go to Profile → Delete my account in the app and confirm. Deletion is immediate and permanent: your progress, XP, friendships and messages are erased and cannot be recovered.

If you can no longer access the app, send an email from the address linked to your account instead — see the account deletion page for details.

Subscriptions are billed through your App Store or Google Play account — deleting the app does not cancel them.

iPhone/iPad: Settings → [your name] → Subscriptions → Jûjî → Cancel. Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Jûjî → Cancel.

After cancelling you keep Plus until the end of the current period. Cancel before a free trial ends and you will not be charged.

Make sure you are signed in with the same Apple/Google account you used to subscribe, then tap Profile → Jûjî Plus → Restore purchases in the app. If the problem persists, email us with your store receipt.

Check that the silent (mute) switch is off — on iOS silent mode can mute app audio — raise the media volume (not the ringer), and if Bluetooth headphones are connected, check or disable the connection.

Fully close and reopen the app, and check for updates. If a specific word's recording is broken, tell us which word — we'll fix it.

Tandem chats and profiles have Report and Block options. Reports are reviewed within 24 hours. To appeal a moderation decision, contact support by email.

Great — tell us! Part of the dictionary derives from Wîkîferheng/Wiktionary and we improve it continuously. Send us the word and the correction by email.